These are our general terms and conditions. They apply to any sale by Result Plan LTD (“Result Plan” or “us”) to any person (“the Customer” or “you”) of any product or products. Result Plan LTD is a company registered in Wales. Please ensure that you read and understand these terms and conditions before you order from us as you will be bound by them once a contract comes into existence between you and us.
Result Plan LTD 16 Commercial Road Newport South Wales NP20 2PA, 01633 265490
We strongly recommend that you seek medical advice before starting any weight loss or nutritional programme. The information provided by Result Plan LTD is not medical advice or a substitute for medical treatment. You should not use Result Plan if you are underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements.
By completing the website order form you are making an offer to purchase our products. We may refuse to accept an order for any reason (including if products are not available, we cannot authorise payment, there has been a pricing or product description error, or if you are not eligible to buy Result Plan products). Your offer is accepted by us and our contract concluded when we send email order confirmation to you. Any products which we have not confirmed in the email will not form part of the contract. Once we have confirmed your order, we will be under a duty to supply you with the products you have ordered. We do not accept orders from addresses outside of Britain.
All of our meal plans are rolling subscriptions and unless cancelled/paused will automatically renew.
We will seek to deliver your plan within 6 days of your order. You will be contacted 24 hours prior to your delivery to inform you of your delivery and will also be contacted with a 1-hour time slot in the morning of your delivery via email as soon as your parcel has been loaded onto our couriers van. All weekday deliveries are delivered on a next-day service. All of our food is made fresh to your order and is delivered in chilled packaging. If you are not going to be home you can opt for your parcel to be left in a safe place or with a neighbour. However, we can only cover your food if there has been a signed delivery. Also if there are any issues with your delivery we will try to contact you as soon as possible as time to time there can be delays with any courier service. If there are any issues with your delivery or meals please contact us as soon as possible at email@example.com and we will try our best to resolve any issues as fast as possible.
We only need four days notice for any plans to be paused, edited or cancelled. We do not issue any extra cancellation charges, however, there is a duration charge for plans that are cancelled early. For Example: If a 12-week plan has been ordered (our cheapest plan) and after four weeks the plan is cancelled – the four-week price will be applied. You only pay for the plan that you have received.
We try our best to resolve any issues that may arise. As all of our food is prepared completely fresh for you and are perishable, we do not refund meals unless we have been provided evidence of damage or loss to the meal items received. Upon your delivery, if there has been any evidence of damage or loss we give a 48 – 72 hour time period to raise any issues with our team at [email protected] and we will be sure to help as much as possible. To raise a claim on these damages we will require evidence for external and internal damages with the courier label showing on the top of the box.
Promotions / Discounts
We offer multiple promotions, discounts & referral schemes. Only one discount, referral scheme can be used per order.
Result Plan LTD Complaints Handling Procedure
Our Aim Is To:
- Ensure customers have access to a speedy, accessible & clear form of communication to raise the complaint.
- Immediately record complaints on our performance review & either resolve them immediately for the customer or raise them further to our management.
- Review & analyse the complaint with specific members of staff and analyse the procedures involved.
- Ensure the customer is informed about the progress of their complaint.
- Ensure the customer is sent a final response to resolve their complaint.